Refund Policy

Telyra paid plans are billed according to the monthly or annual billing period you select. The applicable amount is displayed before you confirm a purchase.

Payments and payment management are handled through our payment partner Paddle.

You may cancel your subscription to stop future automatic renewals. Unless otherwise indicated when you cancel, access to features already paid for may remain available until the end of the current billing period.

If you believe a payment was made in error, you experienced a technical issue, or you have another reasonable basis for requesting a refund, contact us at support@telyra.app.

Requests are reviewed based on the circumstances of the payment, service usage, applicable law, and the policies of our payment partner.

When changing between paid plans, the amount charged and timing of the change may depend on the type of change, your current billing period, and any proration terms displayed before you confirm the change.

Because Paddle processes Telyra payments, an approved refund may be processed through Paddle to the original payment method. The time required for funds to appear may depend on the payment method and financial institution.

For billing or refund questions, contact support@telyra.app and provide enough information for us to identify the relevant transaction. Do not send full payment card details.